Ask your SolarWinds Service Desk data anything.
Menza connects to SolarWinds Service Desk and turns it into instant answers — and, where you allow it, action. Incidents, problems, changes, service requests, users and groups, hardware and assets, contracts, and more. Ask a question in plain English and Menza reads the data live to reply in seconds; when something needs doing, it can take the step on your behalf behind your approval. No exports, no dashboards, and no data team in the loop.
- Reads support data
- Can take action on SolarWinds Service Desk, once you approve
- Connects via the official API
What can Menza do with SolarWinds Service Desk?
Triage the queue for you
Menza reads incoming tickets, tags and routes them by your rules, and escalates the ones that can't wait — so nothing sits unanswered.
Know what customers are complaining about
Ask what's driving tickets this week and get the themes, volumes, and worst offenders without reading every conversation.
Track response and resolution times
Menza keeps first-response and resolution times in view and flags when the queue is slipping past your targets.
Menza working with SolarWinds Service Desk.
Menza doesn't just answer questions about SolarWinds Service Desk — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust nowTriage the queue for you. Menza reads incoming tickets, tags and routes them by your rules, and escalates the ones that can't wait — so nothing sits unanswered.
Menza6m agoKnow what customers are complaining about. Ask what's driving tickets this week and get the themes, volumes, and worst offenders without reading every conversation.
Is my SolarWinds Service Desk data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Connectors like SolarWinds Service Desk.
SolarWinds Service Desk questions, answered.
How does Menza connect to SolarWinds Service Desk?
You connect SolarWinds Service Desk once through Menza's secure setup — Menza then reads your data live through the official SolarWinds Service Desk API, so there's nothing to export and no pipeline to maintain.
What can Menza do with my SolarWinds Service Desk data?
Incidents, problems, changes, service requests, users and groups, hardware and assets, contracts, and more. It can also take actions in SolarWinds Service Desk on your behalf — every action stays behind your approval, so nothing changes without your say-so.
Is my SolarWinds Service Desk data safe with Menza?
Yes. Your SolarWinds Service Desk credentials are encrypted at rest and never shown to the AI. Menza only accesses what you grant, and it's read-only by default.
Do I need technical skills to use Menza with SolarWinds Service Desk?
No. Once SolarWinds Service Desk is connected you just ask questions in plain English — Menza handles the API calls, so there's no SQL, no code, and no data team required.