STAY ON TOP OF EVERY BIRDEYE REVIEW.
Connect Birdeye to Menza and ask how your locations are really doing — reviews and ratings, surveys, conversations and tickets — in plain English. Menza reads it live through the official Birdeye API, flags what needs attention, and when there's a response to send, it drafts it and waits for your approval.
- Reads support data
- Can take action on Birdeye, once you approve
- Connects via the official API
What can Menza do with Birdeye?
Answer every review, on time
Menza spots unanswered reviews across locations, drafts replies in your voice, and once you approve each one, posts them — so response time stops depending on whoever's busiest.
Compare locations without a deck
Ask which locations are slipping and Menza reads ratings, surveys and ticket volumes side by side, so the outlier store surfaces in a sentence, not a monthly report.
Hear themes across surveys and reviews
Ask what customers keep raising and Menza reads survey responses, reviews and conversations together, so the recurring complaint at two locations doesn't hide in separate inboxes.
See these answers on your own Birdeye data.
Menza working with Birdeye.
Menza doesn't just answer questions about Birdeye — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust nowYour Austin location slipped to a 4.1 average — 14 reviews from the past fortnight have no reply. I'll draft replies to all 14 in your house style, oldest first, for you to approve.
Menza6m agoSurvey scores at 3 of your 22 locations fell for the second month running — the verbatims all cite wait times. I'll open a ticket for each location's manager with the flagged survey responses attached.
Connect Birdeye in a couple of clicks.
Is my Birdeye data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Birdeye questions, answered.
How does Menza connect to Birdeye?
You connect with your Birdeye API key, pasted in once. It's encrypted at rest and never shown to the AI; Menza uses it server-side against the official Birdeye API for your business and all of its locations.
What can Menza answer about my Birdeye data?
Locations, reviews, customers, surveys, conversations, tickets, appointments and reporting. Ask which location's rating moved this month, what this week's survey scores say, how many tickets are open, or which customers left repeat feedback.
Is my Birdeye data safe with Menza?
Yes. Your API key is encrypted, never exposed to the AI, and Menza accesses only what you grant. It can take actions — posting a reply, opening a ticket — but every action waits for your explicit approval before anything goes out.
We manage dozens of locations — does this scale?
That's where it earns its keep. Menza queries across every location on your account, so questions like which five locations have the most unanswered reviews, or how regions rank by survey score, are single questions — and every drafted reply is approved by you before posting.