Terms of Service | Menza
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Terms of Service

Last updated: 5/18/2026

AGREEMENT TO OUR LEGAL TERMS

We are Latentspace AI Ltd (company number 15004463), a company registered in England and Wales with registered office at 3rd Floor, 1 Ashley Road, Altrincham, Cheshire WA14 2DT, United Kingdom, trading as “Menza” (“Company,” “we,” “us,” “our”).

We operate the website https://www.menza.ai (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Latentspace AI Ltd, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years of age and have the legal capacity to enter into a binding contract. The Services are not intended for use by individuals under 18.

We recommend that you print a copy of these Legal Terms for your records.

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

The Services are not tailored to comply with industry-specific regulations. If your activities are subject to such regulations (for example, health, financial services, or government data regulations in any jurisdiction), you are solely responsible for assessing whether the Services are appropriate for your use.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services “AS IS” for your internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES” section below, we grant you a non-exclusive, non-transferable, revocable license to:

  • access the Services; and
  • download or print a copy of any portion of the Content to which you have properly gained access,

solely for your internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: help@menza.ai. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the “PROHIBITED ACTIVITIES” section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Feedback: If you send us any question, comment, suggestion, idea, feedback, or other information about the Services (“Feedback”), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable licence to use, reproduce, modify, and otherwise exploit the Feedback for any purpose, without acknowledgement or compensation to you. You retain ownership of your Feedback. You warrant that any Feedback you provide does not infringe the rights of any third party and is not confidential to you or anyone else.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity to enter into a binding contract and you agree to comply with these Legal Terms; (4) you are at least 18 years of age; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise, except as expressly permitted by us (for example, via our published API); (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PURCHASES AND PAYMENT

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. VAT or other applicable sales taxes will be added to the price of purchases where required. We may change prices at any time.

You agree to pay all charges at the prices then in effect for your purchases, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. Payments are denominated in the currency stated on your invoice.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel orders placed under the same customer account or the same payment method.

6. CANCELLATION

You can cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term.

If you are unsatisfied with our Services, please email us at support@menza.ai.

7. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.

Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.

Use any information obtained from the Services in order to harass, abuse, or harm another person.

Make improper use of our support services or submit false reports of abuse or misconduct.

Use the Services in a manner inconsistent with any applicable laws or regulations.

Engage in unauthorized framing of or linking to the Services.

Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.

Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

Delete the copyright or other proprietary rights notice from any Content.

Attempt to impersonate another user or person or use the username of another user.

Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).

Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.

Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.

Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.

Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.

Except as may be the result of standard search engine or net browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.

Use a buying agent or purchasing agent to make purchases on the Services.

Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

8. CUSTOMER DATA

Any data you submit to the Services or that is generated through your use of the Services (“Customer Data”) remains yours. You grant us a non-exclusive, worldwide, royalty-free licence to access, store, process, transmit, and display Customer Data solely to provide and operate the Services for you, to provide support, to maintain and improve the Services, and to comply with applicable law.

You are responsible for the lawfulness of Customer Data and for ensuring that you have all necessary rights, permissions, and consents to provide it to us and to authorise our processing of it as described in these Legal Terms and in our Privacy Policy. You warrant that Customer Data does not infringe the rights of any third party and is not otherwise unlawful.

Although we perform routine backups, you remain responsible for keeping your own records of Customer Data. We disclaim liability for loss or corruption of Customer Data to the extent permitted by applicable law.

9. THIRD-PARTY INTEGRATIONS

The Services may allow you to connect third-party services and platforms (each, a “Third-Party Integration”) to your account so that we can access, retrieve, or transmit data between those services and Menza on your behalf. By authorising a Third-Party Integration you represent that you have the right to do so and authorise us to access and process data from that integration for the purpose of providing the Services.

Your relationship with any Third-Party Integration provider is governed solely by your agreement with that provider. We are not responsible for the content, accuracy, availability, security, or practices of any Third-Party Integration. If a Third-Party Integration becomes unavailable or your access is terminated by the provider, the affected functionality of the Services may no longer be available. You can disable a Third-Party Integration at any time through your account settings or by contacting us.

10. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including reporting such user to law enforcement authorities where required; (3) refuse, restrict access to, or limit the availability of any content or material that violates these Legal Terms; (4) remove from the Services or otherwise disable files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

11. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy at https://www.menza.ai/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. The Services are operated from, and personal data is hosted in, the United Kingdom and European Economic Area. Where we transfer personal data outside the UK or EEA to a sub-processor, we rely on the safeguards described in our Privacy Policy. We do not knowingly accept, request, or solicit information from children. If we receive actual knowledge that anyone under the age of 16 has provided personal information to us without verifiable parental consent, we will delete that information as quickly as is reasonably practical.

12. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services.

You may terminate your subscription at any time in accordance with Section 6 (Cancellation). We may suspend or terminate your access to the Services, in whole or in part, if (a) you materially breach these Legal Terms and, where the breach is capable of remedy, you fail to remedy it within 14 days of written notice from us; (b) you fail to pay sums owed when due; (c) we reasonably believe that your continued use poses a security risk to us or to other customers; (d) we are required to do so by law or by a competent authority; or (e) we discontinue the relevant Service. Where we suspend or terminate your access for a reason not attributable to your breach or to legal requirements, we will refund the pro-rata portion of any pre-paid fees for the unused portion of your then-current paid term.

We may, with or without cause, terminate your access to free or trial features at any time, without warning, in our sole discretion.

If we terminate or suspend your account for breach, you are prohibited from registering a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including pursuing civil and injunctive remedies.

13. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

14. GOVERNING LAW

These Legal Terms are governed by and interpreted in accordance with the laws of England and Wales, and the use of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by mandatory provisions of the law in your country of residence. Latentspace AI Ltd and yourself both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in England and Wales, or in the EU country in which you reside.

15. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute informally for at least 30 days before commencing legal proceedings. Such informal negotiations commence upon written notice from one Party to the other Party.

Jurisdiction

Subject to the consumer rights provisions set out in Section 14 (Governing Law), any Dispute that cannot be resolved through informal negotiations shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

17. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING THE IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT AND WE ASSUME NO LIABILITY FOR ANY (1) ERRORS OR INACCURACIES OF CONTENT, (2) UNAUTHORISED ACCESS TO OR USE OF OUR SERVERS, (3) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (4) ANY BUGS, VIRUSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (5) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT MADE AVAILABLE VIA THE SERVICES. NOTHING IN THESE LEGAL TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE OR FRAUD.

18. LIMITATION OF LIABILITY

SUBJECT TO THE FOLLOWING PARAGRAPH, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF GOODWILL, OR LOSS OR CORRUPTION OF DATA, ARISING OUT OF OR IN CONNECTION WITH THESE LEGAL TERMS OR YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SUBJECT TO THE PARAGRAPH BELOW, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE LEGAL TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US UNDER THESE LEGAL TERMS IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED POUNDS STERLING (£100).

NOTHING IN THESE LEGAL TERMS EXCLUDES OR LIMITS EITHER PARTY’S LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

19. INDEMNIFICATION

Your indemnity to us. You agree to defend, indemnify, and hold us harmless, including our affiliates and our respective officers, agents, and employees, from and against any third-party loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, arising out of or related to: (1) your use of the Services in breach of these Legal Terms; (2) any breach of your representations and warranties set forth in these Legal Terms; (3) Customer Data or other content you submit, in each case where it infringes a third party’s rights or violates applicable law; or (4) your violation of any applicable law.

Our indemnity to you. Subject to Section 18 (Limitation of Liability), we will defend you against any third-party claim alleging that the Services, when used by you in accordance with these Legal Terms, infringe that third party’s intellectual property rights, and we will indemnify you against the damages and costs finally awarded by a court of competent jurisdiction (or agreed by us in settlement) in respect of such a claim. Our indemnity does not apply to the extent the claim arises from (a) Customer Data, (b) your use of the Services in breach of these Legal Terms or in combination with materials not supplied by us, or (c) your continued use of the Services after we have notified you of an alleged infringement and provided a non-infringing alternative.

Indemnity process. Each party’s indemnity obligations are conditional on the indemnified party (i) promptly notifying the indemnifying party in writing of the claim, (ii) granting the indemnifying party sole control of the defence and settlement of the claim (provided that no settlement requiring an admission of liability by the indemnified party shall be made without that party’s prior written consent, not to be unreasonably withheld), and (iii) providing reasonable cooperation in the defence of the claim, at the indemnifying party’s expense.

20. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services, to the extent permitted by applicable law.

21. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.