KNOW WHAT YOUR ADA CONVERSATIONS ARE REALLY SAYING.
Connect Ada to Menza and ask what's happening across conversations, messages, customers and help articles — what people ask most, where the AI agent gives up, which articles go stale. Menza reads live through the official Ada API, and when a knowledge fix is needed, it makes the change once you approve.
- Reads support data
- Can take action on Ada, once you approve
- Connects via the official API
What can Menza do with Ada?
Fix the article behind repeat escalations
Menza traces escalated conversations back to the help article that failed to answer, drafts the fix, and — once you approve — updates the article in Ada so the next customer gets resolved.
See what customers actually ask
Ask what topics dominated this week's conversations and Menza reads the live messages, grouping the recurring themes so you hear the pattern without sampling transcripts by hand.
Find the knowledge gaps
Ask which questions your help articles don't cover and Menza compares what customers ask against what's written, so you write the article that's actually missing.
See these answers on your own Ada data.
Menza working with Ada.
Menza doesn't just answer questions about Ada — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust nowEscalations on billing questions doubled this week — 57% trace back to one outdated help article. I'll update the article with the new billing terms and republish it.
Menza6m agoConversations mentioning 'cancel' are up 34% since Tuesday's pricing change went live. I'll draft a help article covering the new pricing so the agent answers instead of escalating.
Connect Ada in a couple of clicks.
Is my Ada data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Ada questions, answered.
How does Menza connect to Ada?
You connect with your Ada API key — pasted once, encrypted at rest, and never shown to the AI. Menza uses it server-side to read your instance through the official Ada API; there's nothing to export or configure beyond that.
What can Menza answer about my Ada data?
Anything across conversations, messages, customers and help articles. Ask what customers contacted you about this week, which topics escalate most, how a customer's past conversations went, or which articles haven't been touched in months.
Is my Ada data safe with Menza?
Yes. Your API key is encrypted and never exposed to the AI, and Menza only reaches what the key grants. Reads are free-form for answering questions; any change — like updating a help article — waits for your explicit approval.
Will this help improve our containment rate?
It helps you find why containment drops: Menza reads live conversations to show where the agent hands off, which topics it can't resolve, and which articles fall short — then proposes the knowledge fixes, applied only when you approve.