SEE EVERY SOCIAL MENTION KONNECT INSIGHTS CATCHES.
Connect Konnect Insights to Menza and ask about your topics, social messages, tickets and classifications in plain English — which topics are spiking, where sentiment turned, which tickets are ageing. Menza reads it all live through the official Konnect Insights API, no exports, and when action is needed it waits for your approval before doing anything.
- Reads support data
- Can take action on Konnect Insights, once you approve
- Connects via the official API
What can Menza do with Konnect Insights?
Clear the ticket backlog faster
Menza spots tickets sitting unanswered past your response target, proposes the classification or reassignment that clears them, and — once you approve — makes the change through the Konnect Insights API.
Catch a topic before it spikes
Ask which topics and groups are moving and Menza compares this week's social messages against your baseline, so you see a brewing issue while it is still small.
Know which profiles drive the noise
Menza reads profiles and message volumes across your groups to show who is actually behind a surge — press, a handful of accounts, or genuinely broad customer sentiment.
See these answers on your own Konnect Insights data.
Menza working with Konnect Insights.
Menza doesn't just answer questions about Konnect Insights — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust nowMentions in your 'delivery delays' topic are up 156% in 48 hours — 41 of them are unassigned tickets. I'll classify the 41 open tickets under the delivery-issues group and flag the eight from verified profiles first.
Menza6m agoNegative classifications hit 22% of this week's social messages, against a 13% monthly average. I'll tag the source messages behind the three topics driving it so your team can review them together.
Connect Konnect Insights in a couple of clicks.
Is my Konnect Insights data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Connectors like Konnect Insights.
Konnect Insights questions, answered.
How does Menza connect to Konnect Insights?
You connect with your Konnect Insights API tokens. They're encrypted at rest, never shown to the AI, and used only to call the official Konnect Insights API on your behalf. There's nothing to export and no pipeline to maintain — every answer comes from live data.
What can Menza answer about my Konnect Insights data?
Anything the API exposes: groups, topics, profiles, social messages, tickets and classifications. Ask which topics grew fastest this month, how ticket volume splits by classification, or what a specific profile has been saying — and get the answer in plain English.
Is my Konnect Insights data safe with Menza?
Yes. Your credentials are encrypted and never exposed to the AI, and Menza accesses only what your tokens grant. It can take actions in Konnect Insights, but every one waits for your explicit approval — nothing changes without your say-so.
Can my whole social team use it?
Yes. Once Konnect Insights is connected, anyone in your Menza workspace can ask about topics, messages and tickets without touching the platform itself — useful for people who need the numbers, and the context behind them, but not another login.