EVERY GLADLY CONVERSATION, ONE QUESTION AWAY.
Connect Gladly to Menza and ask across customers, conversations, agents and topics in one place — what's driving contact volume, which channels are backing up, how a customer's history really reads. Menza works live through the official Gladly API, and when something needs doing — a task created, a customer updated — it waits for your approval first.
- Reads support data
- Can take action on Gladly, once you approve
- Connects via the official API
What can Menza do with Gladly?
Clear the backlog, with approval
Menza spots conversations sitting unanswered past your threshold, proposes the fix — tasks for the right agents, updated topics — and carries it out in Gladly once you approve.
Know what's driving contact volume
Ask why volume spiked and Menza reads conversations and topics across email, SMS, chat and voice, telling you which issue is behind the surge and when it started.
See the whole customer, instantly
Ask about any customer and Menza pulls their conversations across every channel into one plain-English history, so you brief an escalation in seconds rather than scrolling timelines.
See these answers on your own Gladly data.
Menza working with Gladly.
Menza doesn't just answer questions about Gladly — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust nowChat conversations about 'order not received' are up 57% since Friday — now your top topic across all channels. I'll create follow-up tasks on the 31 affected conversations and tag them under one topic so the team works a single queue.
Menza6m agoNine voice conversations breached your four-hour response target overnight — all in the returns topic. I'll reassign them to this morning's on-shift agents and close the two duplicates.
Connect Gladly in a couple of clicks.
Is my Gladly data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Gladly questions, answered.
How does Menza connect to Gladly?
You connect with your Gladly API credentials. They're encrypted at rest and never shown to the AI — Menza uses them only to call the official Gladly API when you ask a question or approve an action. Nothing to export or sync.
What can Menza answer about my Gladly data?
Customers, conversations across email, SMS, chat and voice, agents, topics and tasks. Ask what's unanswered right now, which topics are surging, how a specific customer's history reads, or how agents are keeping pace with the day's volume.
Is my Gladly data safe with Menza?
Yes. Your credentials are encrypted and never exposed to the AI, and Menza accesses only what you grant. Reading conversations to answer you is always safe; any action in Gladly — creating a task, updating a customer — waits for your explicit approval.
Can Menza spot problems before I ask?
Yes. Menza proactively flags what's changed in your Gladly data — a topic surging, a channel's queue growing, response times slipping — and explains what's behind it. If there's an action worth taking, it proposes one and waits for your say-so.