SEE WHAT'S REALLY HAPPENING IN YOUR FRESHCHAT QUEUES.
Connect Freshchat to Menza and ask about conversations, messages, agents and channels in plain English — which topics dominate, how fast each agent responds, which channels are heating up. Menza reads it live through the official Freshchat API, and it's read-only, so no conversation, contact or setting is ever changed.
- Reads support data
- Generates answers and insights
- Connects via the official API
What can Menza do with Freshchat?
Know which topics flood the queue
Ask what customers are messaging about and Menza reads live conversations across every channel, grouping the themes and showing which ones are growing, so staffing follows reality.
Compare agent response times fairly
Ask how agents compare and Menza reads conversation and message timings per agent and group, with volume for context — so the numbers reflect workload, not just speed.
Spot the channel that's growing
Ask which channels are gaining volume and Menza compares conversations across web, WhatsApp and the rest over any period, flagging shifts before they become backlogs.
See these answers on your own Freshchat data.
Menza working with Freshchat.
Menza watches your Freshchat data and surfaces what's worth knowing the moment it spots it — the margins, stockouts, and trends you'd otherwise dig for. Read-only: it answers and flags, never changes your data.
Menzajust nowFirst-response time on your WhatsApp channel hit 14 minutes today — four times your web-chat average. Volume on the channel doubled after yesterday's promotion; only two agents sit in its assignment group.
Menza6m agoConversations mentioning 'refund' are up 63% this week across all channels. Nearly all trace back to contacts who ordered during the weekend sale — the spike starts Sunday evening.
Connect Freshchat in a couple of clicks.
Is my Freshchat data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Freshchat questions, answered.
How does Menza connect to Freshchat?
You connect with your Freshchat API key. It's encrypted at rest, never shown to the AI, and used only to call the official Freshchat API. There's nothing to export — Menza reads your live conversation data at the moment you ask.
What can Menza answer about my Freshchat data?
Anything in your conversations, messages, agents, contacts, groups and channels: conversation volume by channel or group, response times per agent, what topics dominate this week's messages, and which contacts keep coming back.
Is my Freshchat data safe with Menza?
Yes. Your API key is encrypted at rest and never exposed to the AI, and Menza accesses only what the key grants. This connector is read-only — Menza never changes anything in Freshchat: no replies sent, no assignments, no edits.
Can Menza compare performance across channels?
Yes. Ask how WhatsApp compares with web chat on volume, first-response time or resolution pace, and Menza reads the live conversations on each channel and lays the comparison out — including how the gap has moved over recent weeks.