SEE EVERY DIXA CONVERSATION TREND AS IT HAPPENS.
Connect Dixa to Menza and get live answers on conversations, ratings, agents and teams — where response times slip, which contacts keep coming back, how satisfaction moves by queue. Menza reads it all through the official Dixa API the moment you ask, and it's read-only, so nothing in your workspace changes.
- Reads support data
- Generates answers and insights
- Connects via the official API
What can Menza do with Dixa?
Catch response-time slips the day they start
Ask how first-response time moved this week by channel and team. Menza reads conversations live, so a slipping queue shows up on Tuesday, not in Friday's report.
Find out what drives low ratings
Ask what the poorly rated conversations have in common and Menza reads messages, notes and ratings together — transfers, topics, wait times — until the pattern is plain.
Balance load across agents and teams
Ask who's carrying the heaviest conversation load and where repeat contacts concentrate. Menza reads agents, teams and contacts live so staffing calls rest on current numbers.
See these answers on your own Dixa data.
Menza working with Dixa.
Menza watches your Dixa data and surfaces what's worth knowing the moment it spots it — the margins, stockouts, and trends you'd otherwise dig for. Read-only: it answers and flags, never changes your data.
Menzajust nowFirst-response time on the email queue hit 4.2 hours this week — the phone queue is holding at 11 minutes. The gap opened when two agents changed teams; email conversations per remaining agent nearly doubled.
Menza6m agoRatings on transferred conversations dipped to 3.6, while untransferred ones hold at 4.5. Most of the low-rated transfers are missing internal notes, so context is being lost at handover.
Connect Dixa in a couple of clicks.
Is my Dixa data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Dixa questions, answered.
How does Menza connect to Dixa?
You connect with your Dixa API token. It's encrypted at rest, never shown to the AI, and used only to read the official Dixa API — no exports, no BI pipeline, no copy of your inbox anywhere.
What can Menza answer about my Dixa data?
Anything the API exposes: conversations and their messages, internal notes, ratings, contacts, agents and teams. Ask how satisfaction trends by queue, which topics drive repeat contacts, or how one team's response times compare with another's.
Is my Dixa data safe with Menza?
Yes. Your token is encrypted and never exposed to the AI, and Menza only reads what you grant. This connector is read-only — Menza never replies, assigns, closes or changes anything in Dixa.
Can Menza replace our weekly support report?
Largely, yes — the numbers in that report come straight off the live API whenever anyone asks, and Menza proactively flags the movements worth knowing between reports. Your team keeps the narrative; Menza removes the compiling.