STOP LETTING TRUSTPILOT REVIEWS GO UNANSWERED.
Connect Trustpilot to Menza and stay on top of your business units, company reviews, product reviews and rating summaries — what customers are saying, what's dragging your score, which reviews still need a reply. Menza reads it live through the official Trustpilot API, and posts the replies you approve.
- Reads e-commerce data
- Can take action on Trustpilot, once you approve
- Connects via the official API
What can Menza do with Trustpilot?
Reply to reviews at the pace they arrive
Menza drafts a reply to each new review in your voice — apologetic, thankful or corrective as fits — and once you approve, posts it to Trustpilot the same day.
Know what's moving your score
Ask why your rating dipped and Menza reads recent company and product reviews for the themes behind it — the courier complaints, the sizing issue — named and counted.
Watch product reviews by product
Question product reviews line by line — which items collect five stars, which attract the same complaint — so the catalogue decisions follow what buyers actually wrote.
See these answers on your own Trustpilot data.
Menza working with Trustpilot.
Menza doesn't just answer questions about Trustpilot — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust nowYou have 11 one- and two-star reviews from the past week without a reply — 8 mention late delivery. I'll draft individual replies acknowledging the courier delay, with your standard make-good offer, for your approval.
Menza6m agoYour TrustScore moved from 4.3 to 4.1 in three weeks — product reviews on one SKU account for most of the fall. I'll send review invitation links to last month's verified buyers of your top products to rebalance recent volume.
Connect Trustpilot in a couple of clicks.
Is my Trustpilot data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Trustpilot questions, answered.
How does Menza connect to Trustpilot?
You connect with your Trustpilot API credentials — add them once and Menza reads your business unit's reviews and summaries live through the official Trustpilot API. Credentials are encrypted at rest and never shown to the AI.
What can Menza answer about my Trustpilot data?
Your rating and how it's trending, company reviews and product reviews by star level or topic, summaries across your business units, and which reviews are still awaiting a response — asked in plain English, answered from live data.
Is my Trustpilot data safe with Menza?
Yes. Your credentials are encrypted at rest, never exposed to the AI, and Menza accesses only what you grant. Any action — replying to a review, sending an invitation link — always waits for your explicit approval before it's posted.
Will replies posted through Menza sound like our brand?
You control every word. Menza drafts each reply from the review's content and your tone guidance, and nothing is posted until you approve it — edit the draft, approve it as-is, or reject it. Over time its drafts converge on how you actually write.