SPOT TOTANGO ACCOUNT RISK BEFORE THE RENEWAL CALL.
Connect Totango to Menza and ask straight questions of your accounts, users, timeline events, touchpoints and tasks — which customers are drifting, what the team last did about it, what's overdue. Menza reads it live through the official Totango API, and when follow-up is needed, it logs the touchpoint or task once you approve.
- Reads crm & sales data
- Can take action on Totango, once you approve
- Connects via the official API
What can Menza do with Totango?
Turn a risk signal into a task
When an account goes quiet, Menza proposes the follow-up — owner, due date, context — and once you approve, creates the task in Totango so nothing slips to next quarter.
Walk into renewals prepared
Ask for an account's story and Menza reads its timeline events and touchpoints in sequence — every escalation, every conversation — so the renewal call starts from the full picture.
Find the accounts nobody has touched
One question surfaces accounts with no touchpoint in 60 days, ranked by contract value, so your CSMs spend their week where silence is most expensive.
See these answers on your own Totango data.
Menza working with Totango.
Menza doesn't just answer questions about Totango — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust nowAcme Industrial has logged no touchpoint in 74 days — renewal is in 6 weeks and usage is down 31%. I'll create a high-priority task for their CSM with the usage decline and last-conversation summary attached.
Menza6m agoOverdue tasks across the CS team climbed to 43 this week — two-thirds sit with accounts renewing this quarter. I'll log a touchpoint on the eight renewal accounts flagging the gap, so the timeline shows it was caught.
Connect Totango in a couple of clicks.
Is my Totango data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Totango questions, answered.
How does Menza connect to Totango?
You connect with your Totango API key. Paste it once and Menza queries the official Totango API live — accounts, users, events, touchpoints and tasks. The key is encrypted at rest and never shown to the AI.
What can Menza answer about my Totango data?
Which accounts and users are active or drifting, what's on any account's timeline, which touchpoints happened and when, what tasks are open or overdue, and how team activity spreads across your book — all in plain English, on live data.
Is my Totango data safe with Menza?
Yes. Your API key is encrypted at rest, never exposed to the AI, and Menza accesses only what the key permits. Any action — logging a touchpoint, creating a task — always waits for your explicit approval before it touches Totango.
Can Menza prepare my weekly portfolio review for me?
Ask for it in one question — accounts by activity, open tasks by owner, touchpoints logged this week, and which customers went quiet — and Menza assembles the answer from live Totango data, so the review starts with facts instead of tab-hopping.