TURN NPS FEEDBACK INTO SAME-DAY FOLLOW-UP.
Connect Retently to Menza and ask questions of your customers, companies, NPS feedback, campaigns and sent surveys in plain English — where the score is heading, which companies turned detractor, who never got surveyed. Menza reads it live through the official Retently API, and any follow-up action waits for your explicit approval.
- Reads analytics data
- Can take action on Retently, once you approve
- Connects via the official API
What can Menza do with Retently?
Survey the accounts you've missed
Menza finds customers who've never received a survey or lapsed out of a campaign, proposes the send, and once you approve, gets the surveys out the same day.
See which companies are turning
Ask which accounts moved from promoter to passive and Menza reads live NPS feedback by company, so success teams call before the renewal conversation gets awkward.
Judge campaigns on response, not volume
Put sent surveys against responses by campaign in one question — Menza shows which templates and send timings actually get customers to answer, not just receive.
See these answers on your own Retently data.
Menza working with Retently.
Menza doesn't just answer questions about Retently — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust nowNPS slipped from 51 to 43 this quarter — six of your ten largest companies now sit passive or detractor. I'll queue a follow-up survey campaign to the 14 accounts that haven't been surveyed since the slide began.
Menza6m agoYour onboarding campaign's response rate is 19% — half what the renewal campaign gets from the same customers. I'll compare the two templates and send timings to show what the renewal campaign does differently.
Connect Retently in a couple of clicks.
Is my Retently data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Retently questions, answered.
How does Menza connect to Retently?
You connect with your Retently API key: paste it once and Menza reads your feedback data live through the official Retently API. The key is encrypted at rest and never shown to the AI, and nothing needs exporting from your campaigns.
What can Menza answer about my Retently data?
Anything in your customers, companies, NPS feedback, campaigns, sent surveys and templates. Ask how NPS trends by company size, which campaign gets the best response rate, what detractors said this month, or which accounts haven't been surveyed this year.
Is my Retently data safe with Menza?
Yes. Your API key is encrypted, never exposed to the AI, and Menza accesses only what you grant. Any action — sending surveys, updating a customer — waits for your explicit approval before Menza changes anything in Retently.
Can Menza send surveys on its own?
No. Menza can propose a send — say, a campaign to accounts that were never surveyed — and show you exactly who would receive it, but nothing goes out until you approve. Once you do, Menza handles the send through the official API and confirms what happened.