KNOW WHAT'S MOVING YOUR NPS, AND WHO.
Connect Refiner to Menza and ask questions of your survey responses, contacts, segments and NPS and CSAT scores in plain English — what's dragging the score, which segment turned, what detractors actually wrote. Menza reads it live through the official Refiner API, and any change it suggests waits for your approval first.
- Reads analytics data
- Can take action on Refiner, once you approve
- Connects via the official API
What can Menza do with Refiner?
Route detractors while they're warm
Menza spots new detractor responses, proposes moving those contacts into a follow-up segment, and once you approve, does it — so no unhappy customer sits unnoticed for a week.
See the why behind the score
Ask what changed and Menza reads responses by segment and form, surfacing the themes and the specific customers behind an NPS move instead of a bare number.
Compare CSAT across journeys
Put onboarding CSAT against support CSAT in one question — Menza reads both from the live forms so you know which part of the experience needs attention first.
See these answers on your own Refiner data.
Menza working with Refiner.
Menza doesn't just answer questions about Refiner — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust nowNPS dropped 8 points to 34 this month — detractors doubled among contacts in your enterprise segment. I'll add the 23 new detractors to your at-risk segment so your success team sees them today.
Menza6m agoCSAT on the onboarding form is 72% — 14 points below every other form you run. I'll group the low-scoring responses by theme to show which onboarding step is driving them.
Connect Refiner in a couple of clicks.
Is my Refiner data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Refiner questions, answered.
How does Menza connect to Refiner?
You connect with your Refiner API key: paste it once and Menza reads your survey data live through the official Refiner API. The key is encrypted at rest and never shown to the AI, and there's nothing to export or forward.
What can Menza answer about my Refiner data?
Anything in your contacts, survey responses, forms, segments and NPS and CSAT scores. Ask how NPS trends by segment, what detractors wrote this week, which form gets the best response rate, or how a specific account has scored over time.
Is my Refiner data safe with Menza?
Yes. Your API key is encrypted, never exposed to the AI, and Menza accesses only what you grant. Any action — updating a contact, changing a segment — waits for your explicit approval before Menza touches anything in Refiner.
How fresh are the scores Menza reports?
Menza queries the Refiner API when you ask, so NPS and CSAT figures include responses that landed minutes ago. That matters after a release or a pricing change, when you want to know today — not at the next reporting cycle — whether sentiment moved.