HEAR WHAT LISTEN360 REVIEWS SAY ABOUT EVERY LOCATION.
Connect Listen360 to Menza and ask about survey reviews, locations, technicians and memberships as feedback comes in — which locations slip, which technicians earn the praise, where detractors cluster. Menza reads live through the official Listen360 API, and any follow-up action it suggests runs only after you approve.
- Reads analytics data
- Can take action on Listen360, once you approve
- Connects via the official API
What can Menza do with Listen360?
Act on detractors while they're fresh
Menza flags detractor reviews as they land, proposes the follow-up updates to each customer record, and — once you approve — logs them so no unhappy customer slips through.
Rank locations by real sentiment
Ask which locations are slipping and Menza reads survey reviews across your network, separating a one-off bad week from a location genuinely trending down over months.
See which technicians drive loyalty
Menza connects reviews to technicians and jobs, so you can see whose customers return, renew memberships and refer — and whose scores suggest a coaching conversation.
See these answers on your own Listen360 data.
Menza working with Listen360.
Menza doesn't just answer questions about Listen360 — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust nowDetractor reviews at your Riverside location climbed from 4 to 15 this month — 11 mention the same technician. I'll log a follow-up on each detractor's customer record and group the 11 linked jobs for review.
Menza6m agoMembership customers score you 22 points higher than one-off jobs on average. I'll tag the 57 promoters from one-off jobs as membership prospects for your next outreach.
Connect Listen360 in a couple of clicks.
Is my Listen360 data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Listen360 questions, answered.
How does Menza connect to Listen360?
You connect with your Listen360 API key. It's encrypted at rest, never shown to the AI, and used only to call the official Listen360 API. No feedback exports and no manual reporting — reviews and scores are read live whenever you ask.
What can Menza answer about my Listen360 data?
Customers, locations, jobs, technicians, memberships and survey reviews. Ask how each location's sentiment is trending, which technicians collect the best feedback, what detractors mention most, or how membership customers score against one-off jobs — all from live data.
Is my Listen360 data safe with Menza?
Yes. Your API key is encrypted and never exposed to the AI, and Menza reads only what the key permits. It can take follow-up actions, but each one waits for your explicit approval — nothing in Listen360 changes without your sign-off.
Does it work across a franchise network?
Yes. Menza reads reviews by location and organisation, so a franchisor can ask which locations are drifting below the network average and why, while each owner can dig into their own technicians and jobs — same connection, different questions.