GETFEEDBACK SCORES, EXPLAINED IN PLAIN ENGLISH.
Connect GetFeedback to Menza and ask what your surveys are actually telling you — how NPS and CSAT are trending, which responses need attention, what's behind a falling score. Menza reads survey responses live through the official GetFeedback API, and when something needs doing in your account, it acts only after you approve.
- Reads analytics data
- Can take action on GetFeedback, once you approve
- Connects via the official API
What can Menza do with GetFeedback?
Act on falling scores fast
When CSAT slips, Menza traces the drop to the surveys and answers behind it, proposes what to change in GetFeedback, and makes the change once you approve.
Track NPS without the spreadsheet
Ask how NPS moved this quarter and Menza reads responses across every survey, splitting promoters from detractors and showing which ratings shifted — no exporting, no pivot tables.
Read the verbatims that matter
Menza scans individual answers for the themes behind your scores, so you learn that detractors keep mentioning delivery times without reading five hundred responses yourself.
See these answers on your own GetFeedback data.
Menza working with GetFeedback.
Menza doesn't just answer questions about GetFeedback — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust now31% of this week's responses landed on a survey you retired in March — the old link is still live somewhere. I'll close the retired survey so responses stop splitting across two versions.
Menza6m agoCSAT on the checkout survey fell to 3.6 from 4.4 — 60% of low ratings mention the new payment step. I'll add a follow-up question to the checkout survey asking which payment method failed.
Connect GetFeedback in a couple of clicks.
Is my GetFeedback data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
GetFeedback questions, answered.
How does Menza connect to GetFeedback?
You connect with your GetFeedback API key. It's encrypted at rest and never shown to the AI — Menza uses it only to call the official GetFeedback API on your behalf. There's nothing to export and no survey data to move anywhere.
What can Menza answer about my GetFeedback data?
Surveys, survey responses and the individual answers inside them — NPS, CSAT and ratings included. Ask how a score is trending, which questions drag it down, what detractors keep writing, or how two surveys compare over the same period.
Is my GetFeedback data safe with Menza?
Yes. Your API key is encrypted and never exposed to the AI, and Menza accesses only what you grant. Reading responses to answer questions is always safe, and any action in your GetFeedback account waits for your explicit approval first.
Can Menza tell me why a score changed, not just that it changed?
Yes — that's the point. Menza reads the individual answers behind a moving NPS or CSAT figure, compares periods, and tells you what shifted: which survey, which question, which kind of respondent. You get the explanation in the same chat as the number.