Connect HelpDesk to Claude.
Give Claude live access to your HelpDesk data — ask questions and take approved actions, right from the chat.
- Reads support data
- Takes approved actions in HelpDesk
- Connects via the official API
Paste your HelpDesk API key to connect — it's encrypted and never shown to the AI. or book a demo
How to connect HelpDesk to Claude.
Three steps, no pipeline to build and no data to export.
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In Claude, open Settings → Connectors and add Menza as an MCP server.
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Authorise the HelpDesk connection so Menza can read your HelpDesk data on your behalf.
Paste your HelpDesk API key to connect — it's encrypted and never shown to the AI.
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Ask Claude to work with your HelpDesk data — it queries Menza live and answers in the chat.
Ready in minutes — connect HelpDesk now.
Menza working with HelpDesk.
Ask in Claude and Menza reads your live HelpDesk data to answer. When something needs doing, it proposes the fix — and nothing changes until you approve.
ClaudeHelpDesk connected via MenzaWhat's happening in my HelpDesk account right now — anything I should act on?
Read live HelpDesk data23 tickets have sat unassigned for over four hours — triple this morning's rate.
I'll spread them across the three agents with the shortest queues and tag the billing ones for finance.
Nothing changes until you approve it in Menza — want me to go ahead?
Put Menza between Claude and HelpDesk.
Is my HelpDesk data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
HelpDesk + Claude questions, answered.
How do I connect HelpDesk to Claude?
Add Menza as an MCP server in Claude, authorise the HelpDesk connection once, then ask Claude to work with your HelpDesk data. Menza handles the HelpDesk API calls for you — there's nothing to export and no pipeline to maintain.
What can Claude do with my HelpDesk data through Menza?
Beyond answering questions, Menza can take approved actions in HelpDesk on your behalf — for example adjusting or pausing what you ask it to — and every change waits for your approval first, so nothing happens without your say-so.
Is my HelpDesk data safe?
Yes. Your HelpDesk credentials are encrypted at rest and never shown to the AI. Menza only accesses what you grant it and is read-only by default, with any actions gated behind your approval.