SEE WHERE YOUR AGENTS' HOURS REALLY GO.
Connect Zendesk Workforce Management to Menza and ask about agent activity timelines and reports on occupancy, handled work and ticket time in plain English — who's overloaded, where hours leak, how schedules match reality. Menza reads it live through the official Zendesk WFM API, and it's read-only, so schedules and settings are never touched.
- Reads support data
- Generates answers and insights
- Connects via the official API
What can Menza do with Zendesk Workforce Management?
Spot overload before it burns someone out
Ask whose occupancy has run hot for weeks and Menza reads the agent activity timelines — the early-warning signal you'd otherwise only find in an exit interview.
Reconcile scheduled versus actual
Ask how handled work compares with what was planned, by team or by day, and Menza reads the reports live — the variance story without the spreadsheet gymnastics.
Know the true cost of a ticket type
Ask how much agent time each kind of work consumes and Menza reads ticket-time data across the queue, so staffing and deflection decisions rest on real hours.
See these answers on your own Zendesk Workforce Management data.
Menza working with Zendesk Workforce Management.
Menza watches your Zendesk Workforce Management data and surfaces what's worth knowing the moment it spots it — the margins, stockouts, and trends you'd otherwise dig for. Read-only: it answers and flags, never changes your data.
Menzajust nowAverage occupancy hit 93% on Tuesday — 18 points above the level you consider sustainable. Three agents ran above 96% for the full shift; the afternoon email queue drove most of it.
Menza6m agoTime spent per ticket on billing issues rose 26% this month while volume stayed flat. The increase tracks the new refund workflow — handle time jumps at the verification step.
Connect Zendesk Workforce Management in a couple of clicks.
Is my Zendesk Workforce Management data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Connectors like Zendesk Workforce Management.
Zendesk Workforce Management questions, answered.
How does Menza connect to Zendesk Workforce Management?
With your Zendesk WFM API credentials — entered once, encrypted at rest, and never shown to the AI. Menza uses them server-side to read activity and report data through the official API.
What can Menza answer about my WFM data?
Agent activity timelines and the reports built on them: occupancy, handled work and ticket time. Ask who ran hottest last week, how occupancy trends by team, where handle time is creeping up, or how an agent's day actually broke down.
Is my WFM data safe with Menza?
Yes. Your credentials are encrypted and never exposed to the AI, and Menza reads only what they grant. This connector is read-only — Menza never edits schedules, shifts or settings in Zendesk WFM.
How current is the activity data Menza sees?
Menza queries the WFM API at the moment you ask, over whatever time window you name — this morning, last week, the last quarter. There's no overnight sync, so an occupancy question during a rough shift reflects that shift.