GET AHEAD OF THE SERVICE DESK QUEUE.
Connect SolarWinds Service Desk to Menza and ask about incidents, problems, changes, service requests and assets in plain English — what's breaching, what's unassigned, which hardware keeps failing. Menza reads it live through the official SolarWinds Service Desk API, and when a queue needs tidying, it acts only once you approve.
- Reads support data
- Can take action on SolarWinds Service Desk, once you approve
- Connects via the official API
What can Menza do with SolarWinds Service Desk?
Clear the unassigned pile before SLAs breach
Menza spots incidents sitting unassigned or ageing towards breach, proposes assignments and priority updates, and — once you approve — applies them in the service desk.
Find the problem behind repeat incidents
Ask what keeps coming back and Menza reads incidents against problems and hardware, surfacing the asset or category behind the repeats worth a permanent fix.
Stay ahead of contract and change risk
Ask which contracts expire soon or which changes land this week, and Menza reads contracts, changes and assets live — so renewals and risky change windows stop arriving as month-end surprises.
See these answers on your own SolarWinds Service Desk data.
Menza working with SolarWinds Service Desk.
Menza doesn't just answer questions about SolarWinds Service Desk — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust now23 incidents are unassigned, and 6 of them breach SLA within four hours. I'll assign the six urgent ones to the network group handling the related problem and queue the rest by category.
Menza6m agoOne laptop model is behind 31% of hardware incidents this quarter, from 12% last quarter. I'll raise a problem record linking the 47 related incidents so the trend gets a root-cause owner.
Connect SolarWinds Service Desk in a couple of clicks.
Is my SolarWinds Service Desk data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Connectors like SolarWinds Service Desk.
SolarWinds Service Desk questions, answered.
How does Menza connect to SolarWinds Service Desk?
You connect with your SolarWinds Service Desk API token — pasted once, encrypted at rest, and never shown to the AI. Menza uses it server-side to work with your service desk through the official API.
What can Menza answer about my SolarWinds Service Desk data?
Anything in the desk: incidents, problems, changes, service requests, users and groups, hardware and assets, and contracts. Ask what's open past SLA, which group carries the heaviest load, which assets generate the most incidents, or what changed this week.
Is my SolarWinds Service Desk data safe with Menza?
Yes. Your token is encrypted, never exposed to the AI, and Menza reaches only what it grants. It reads freely to answer questions, and any action — assigning an incident, updating a state — waits for your explicit approval first.
Will it fit how our groups already triage?
Yes — Menza works with your existing states, groups and priorities rather than imposing new ones. It proposes assignments in your own structure, you approve or adjust, and the audit trail of every change stays in SolarWinds Service Desk.