HEAR WHAT YOUR MEDALLIA FEEDBACK IS REALLY SAYING.
Connect Medallia to Menza and ask about survey feedback, responses, and segments in plain English — where scores are slipping, what customers keep repeating, which organisation units trail the rest. Menza reads it live through the official Medallia API, and when an admin change would help, it acts only after you approve.
- Reads analytics data
- Can take action on Medallia, once you approve
- Connects via the official API
What can Menza do with Medallia?
Fix user access in one approval
Menza finds Medallia users with roles they no longer need or accounts gone quiet, proposes the clean-up, and once you approve, applies the changes in Medallia.
Find the score drop's real cause
Ask why a segment's scores fell this month and Menza reads live responses and feedback, so you brief the right team with evidence rather than a hunch.
Compare units on live feedback
Ask how organisation units rank on this quarter's responses and where the gap is widest, so best practice moves from your strongest region to the rest.
See these answers on your own Medallia data.
Menza working with Medallia.
Menza doesn't just answer questions about Medallia — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust now19 Medallia users still hold admin roles but haven't signed in for 90+ days. I'll downgrade the 19 dormant accounts to viewer roles — nothing changes until you approve.
Menza6m agoYour retail segment's score fell 8 points this month — the steepest drop across all segments. I'll create a segment of the 340 lowest-scoring respondents so the CX team can track recovery week by week.
Connect Medallia in a couple of clicks.
Is my Medallia data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Medallia questions, answered.
How does Menza connect to Medallia?
You connect with your Medallia API credentials — entered once, encrypted at rest, and never shown to the AI. Menza then queries the official Medallia APIs live for feedback, responses, users, and segments, so nothing is exported or copied elsewhere.
What can Menza answer about my Medallia data?
Anything your credentials can read: survey feedback and responses, segments, organisation units, and the users and roles behind your programme. Ask where scores moved this month, what a segment's verbatims keep repeating, or which units trail the benchmark.
Is my Medallia data safe with Menza?
Yes. Credentials are encrypted and never exposed to the AI, and Menza only reaches what you grant. It can take actions in Medallia — adjusting a user's role, for instance — but every action waits for your explicit approval before it runs.
How current is the feedback Menza reads?
As current as Medallia itself — Menza queries the API at the moment you ask rather than working from an extract. When a wave of responses lands, you can question it immediately, and Menza flags sharp score movements proactively.