HEAR WHAT YOUR HELPSHIFT CONVERSATIONS ARE SAYING.
Connect Helpshift to Menza and ask about support conversations, FAQs, agents and end users in plain English — where response times slipped, which issues spike after a release, which FAQs actually deflect. Menza reads it live through the official Helpshift API, no CSV exports, and it's read-only, so nothing in Helpshift changes.
- Reads support data
- Generates answers and insights
- Connects via the official API
What can Menza do with Helpshift?
Catch a release problem in the queue
Ask what changed in ticket volume since the last app update and Menza reads live conversations by app, so a bad release surfaces from support chatter within hours, not at the review stage.
Know which FAQs actually deflect
Ask which FAQs get read before customers still open a ticket, and Menza cross-reads FAQ activity against issue volume — so you rewrite the answers that fail, not the ones that work.
See agent load and response times live
Ask how first-response time trends by agent and app this week, and Menza answers from live Helpshift data — no waiting for the Monday dashboard refresh.
See these answers on your own Helpshift data.
Menza working with Helpshift.
Menza watches your Helpshift data and surfaces what's worth knowing the moment it spots it — the margins, stockouts, and trends you'd otherwise dig for. Read-only: it answers and flags, never changes your data.
Menzajust nowFirst-response time on the Android app climbed to 6.4 hours — up from 2.1 last month. The rise tracks a 40% jump in conversations since the 3.2 release, with agent count unchanged.
Menza6m agoViews of the 'account recovery' FAQ tripled to 5,200 this week, and related tickets rose with them. Readers open a ticket anyway — the FAQ's steps predate the new login flow, so it no longer resolves the issue.
Connect Helpshift in a couple of clicks.
Is my Helpshift data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Helpshift questions, answered.
How does Menza connect to Helpshift?
You connect with your Helpshift API key — paste it once and Menza handles the rest server-side. The key is encrypted at rest and never shown to the AI, and Menza reads your domain through the official Helpshift API.
What can Menza answer about my Helpshift data?
Anything in Helpshift: support tickets and conversations, FAQs, apps, agents and end users. Ask which issues spiked after Tuesday's release, how response times compare across apps, or which FAQ topics drive the most follow-up tickets.
Is my Helpshift data safe with Menza?
Yes. Your API key is encrypted and never exposed to the AI, and Menza can only access what the key grants. This connector is read-only — Menza never changes anything in Helpshift; it reads conversations and metrics to answer your questions.
Can Menza analyse conversations across all our apps?
Yes. Helpshift scopes data by app, and Menza reads across every app your key can see — so you can compare issue volume, response times and FAQ performance between your iOS and Android titles in a single question.