Connect Gladly to Claude.
Connecting Gladly to Claude through Menza lets you put questions to your customers, conversations across email, sms, chat and voice, agents, topics, tasks directly in Claude. Menza reads it live through the official Gladly API, so Claude answers from current numbers, not a stale copy. Ask about performance or have it take an approved action — no exports, no dashboards.
- Reads support data
- Takes approved actions in Gladly
- Connects via the official API
Paste your Gladly API key to connect — it's encrypted and never shown to the AI. or book a demo
How to connect Gladly to Claude.
Three steps, no pipeline to build and no data to export.
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In Claude, open Settings → Connectors and add Menza as an MCP server.
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Authorise the Gladly connection so Menza can read your Gladly data on your behalf.
Paste your Gladly API key to connect — it's encrypted and never shown to the AI.
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Ask Claude to work with your Gladly data — it queries Menza live and answers in the chat.
Ready in minutes — connect Gladly now.
Menza working with Gladly.
Menza doesn't just answer questions about Gladly — it proposes the fix and, once you approve, does the work. You stay in control; nothing changes until you say go.
Menzajust nowChat conversations about 'order not received' are up 57% since Friday — now your top topic across all channels. I'll create follow-up tasks on the 31 affected conversations and tag them under one topic so the team works a single queue.
Menza6m agoNine voice conversations breached your four-hour response target overnight — all in the returns topic. I'll reassign them to this morning's on-shift agents and close the two duplicates.
Put Menza between Claude and Gladly.
Is my Gladly data secure?
Your credentials are encrypted at rest and never exposed to the AI. Menza reads your data through the provider's official API using the access you grant, and you stay in control of what it can do — read-only by default, with any actions gated behind your approval.
Read our privacy policy- Encrypted in transit and at rest
- Scoped access — you choose what Menza can see
- Read-only by default; any action needs your approval
- Credentials are encrypted and never shown to the AI
- Revoke access at any time
Gladly + Claude questions, answered.
How do I connect Gladly to Claude?
Add Menza as an MCP server in Claude, authorise the Gladly connection once, then ask Claude to work with your Gladly data. Menza handles the Gladly API calls for you — there's nothing to export and no pipeline to maintain.
What can Claude do with my Gladly data through Menza?
Beyond answering questions, Menza can take approved actions in Gladly on your behalf — for example adjusting or pausing what you ask it to — and every change waits for your approval first, so nothing happens without your say-so.
Is my Gladly data safe?
Yes. Your Gladly credentials are encrypted at rest and never shown to the AI. Menza only accesses what you grant it and is read-only by default, with any actions gated behind your approval.